What are the terms and conditions of payment, and how does the payment process work?

General Terms and Conditions Deck Dry Sp. z o.o.

Orders

Orders are accepted by e-mail. On the basis of the order, a proforma invoice is generated and sent back. The next stage depends on the payment terms agreed individually. It is possible to place orders with any delivery address.

Order processing

Orders are fulfilled within the timeframe indicated by Deck Dry upon acceptance of the order and completion of payment formalities and confirmation of the order amount depending on the payment terms:

• cash on delivery orders are dispatched upon acceptance of the amount on the proforma invoice or other calculation of the order value.
• prepaid orders are dispatched after the payment is credited to Deck Dry Sp. z o.o.'s account.
• orders with deferred payment are dispatched on the agreed date and after acceptance of the order value calculation.

The condition for the realization of orders with deferred payment is the absence of overdue payments on the Ordering Party's account and not exceeding the agreed merchant's limit.

During peak season, lead times may be extended to 7 working days. We will inform you of the extended lead time when confirming the order. If the Ordering Party does not accept the proposed delivery dates, the order shall be deemed cancelled.

Payment terms

Payment terms are agreed individually with each ordering party.

For new customers, orders are fulfilled upon 100% prepayment or cash on delivery. The prerequisite for starting the processing of an order on a prepayment basis is the receipt of funds on the Deck Dry account.

Deferred payment is only possible if the turnover with the purchaser can be insured with Euler Hermes. With positive verification, an individual trade credit is established.

The condition for maintaining a deferred payment term is the timely payment of receivables. In the event of delays in payment, Deck Dry may refuse to process further orders and may refuse to process deferred payment orders in the future.

Delivery costs

For deliveries of less than 1 pallet sent by courier service, delivery costs shall be borne by the ordering party depending on the number of parcels according to the table below,

Deck Dry undertakes to pack the goods in as few parcels as possible within the size and weight limits of the parcels in force at the courier company making the delivery,

Returns

Returns are accepted under the following conditions:

within a maximum of 2 months from the date of purchase (the period may be extended individually in justified cases),

after prior notification to Deck Dry and agreement on an approximate date of dispatch,

the condition for a full refund is that the goods are delivered intact, without soiling, in their original cartons,

in the event of damage or significant soiling, Deck Dry may refuse to accept the returned goods,

In the event of a return in damaged or non-original packaging, Deck Dry will reduce the value of the return by the cost of repacking in the amount of 5 EUR for each non-original or damaged carton.

the cost of sending the returns shall be borne by the returning party,

in the event that a return is sent in breach of the conditions described in section 4, subsections a., b. and c. Deck Dry will send the returns back to the ordering party and charge him for the costs of postage, except if the parties agree otherwise, by mutual consent,

Deck Dry undertakes to refund returns within 14 days of accepting the returns into its warehouse,

Returns are accepted only at Deck Dry's warehouse  located at ul. Wenus 73 A 80-299 Gdansk Poland EU

Prices

Prices are set for each individual customer. It is possible to have multiple price lists for one customer depending on the size of the order. Applies to customers making full pallet orders and servicing investments.